Transportation
Ashtabula County Transportation System
Featuring "Point Deviation" Service
AMERICANS WITH DISABILITIES ACT COMPLAINT PROCEDURE
Point Deviation Service
Point Deviation means that the bus will be at “stops” or points at the scheduled times but may go off the route between stops to pick up passengers in nearby areas. Routes are designed to provide safe, convenient service to all passengers, including, those with disabilities.
1. Please board at one of the scheduled stops or flagging down the driver along the route is permissible. (Refer to the schedule for times and bus stop locations.) The times listed are the earliest departure times. Please be ready at the time listed but allow at least 10 minutes due to deviations and wheelchair lift use.
OR
2. Call ACTS at (440) 992-4411 or toll free at (800) 445-4140 if you would like the bus to pick you up closer to your home. The bus cannot deviate more than two (2) blocks off the route.
Outside the Service Route?
For transportation outside the Ashtabula Service Route area call ACTS to arrange a Demand Response (door-to-door) ride. Please note that advanced notice is required of at least one day. Same day request can be accommodated if space permits.
Hours of Operation
Service Route Hours: 7:00 am – 5:00 pm, Monday – Saturday
Demand Response Hours: 7:00 am – 5:00 pm, Monday – Friday
**ACTS will be closed on the following holidays:
New Years Day Labor Day
Martin Luther King Jr. Day Columbus Day
President's Day Veterans Day
Memorial Day Thanksgiving Day
Juneteenth Christmas Day
Independence Day
Transfer Point
North Park; at the corner of Main Avenue and West 44th St.
Ohio Relay Service for TTY/TDD users: (800) 750-0750
*Other accessible formats of the bus schedules are available upon request to assist individuals with disabilities.
For scheduling and advance ticket purchases:
Contact: (440) 992-4411 or (800) 445-4140
Location: Ashtabula County Transportation System (ACTS)
425 West 24th St.
Ashtabula, OH 44004
Ashtabula County Job & Family Services currently utilize five transportation services to support the needs of the county.
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ACTS, Richmond Transportation, Sunset Transportation, Country Neighbor Transportation, and City Cab.
Non-Emergency Medical Transportation (NEMT)
What transportation services are offered for recipients of public assistance?
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The Non-Emergency Medical Transportation (NEMT) Program provides rides to and from medical appointments.
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The OWF Cash Assistance Program provides certain OWF Cash Assistance recipients rides to and from work sites.
Non-Emergency Medical Transportation (NEMT)
If I receive Medicaid through an HMO, can I still qualify for the NEMT Program?
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Only after you have exhausted all the HMO's transportation services. To find out what types of transportation your HMO covers, please visit the following websites:
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Buckeye, http://www.buckeyehealthplan.com/for-members/members/
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Caresource, https://www.caresource.com/members/ohio/ohio-medicaid/benefits-and-services/additional-services//
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Paramount, http://www.paramounthealthcare.com/transportation-assistance-progam
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United Healthcare, https://www.uhccommunityplan.com/dual-eligible/benefits/dual-plan-transportation-assistance
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Who is eligible to receive NEMT?
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All Medicaid recipients
How does the program work?
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ACJFS opens a NEMT case for Medicaid recipients in need of transportation assistance.
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Eligibility for transportation services are determined by the ACJFS Transit staff.
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ALL NEMT rides require 48 hours’ notice
What types of appointments can I get transportation assistance for?
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Medicaid appointments ONLY
Is there any limit to the number of times I can use the NEMT Program?
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No
How do I apply for the NEMT Program?
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Call the ACJFS Transportation Department at (440) 994-1220 or (800) 935-0242, option 6.
OWF - Cash Assistance and Transportation
Who is eligible to receive transportation services through the OWF Cash Assistance Program?
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Only those recipients of OWF Cash Assistance who are required to travel to and from a Work Experience Program (WEP) or a JOBS Program worksite
What types of transportation assistance are available through this program?
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Bus tickets
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$50 monthly travel allowance (issued in conjunction with OWF monthly benefit allotment)
How do I find more information about this program?
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If you receive OWF Cash Assistance and have questions about this program, call your ESC/JOBS Worker or the ACJFS Call Center at (800) 935-0242, option 6.